Privacy policy

PRIVACY POLICY

Last updated: September 2025

At DOOKABAAM, we care deeply about protecting your privacy and your trust. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our website, products, and services.

1. Information We Collect

  • Personal Information: When you make a purchase or sign up, we may collect your name, email address, shipping/billing address, and payment details.
  • Order & Usage Data: We collect details about your orders, preferences, browsing activity, IP address, and device information.
  • Cookies: We use cookies and similar technologies to enhance your shopping experience and improve our site’s performance.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders (including preorder items with extended lead times).
  • Communicate order updates, new product launches, or special offers.
  • Improve our website and services through analytics.
  • Comply with legal obligations.

3. Sharing of Information

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors, shipping carriers, and fulfillment partners.
  • IT, analytics, and marketing support providers.
    We never sell your personal information to third parties.

4. Data Security

We apply industry-standard security measures to protect your data, including encrypted transmission, secure storage, and limited access for authorised staff only.

5. Data Retention

We retain your personal information for as long as needed to complete transactions, comply with legal obligations, and maintain customer records—unless you request otherwise.

6. Children’s Privacy

DOOKABAAM is a children’s brand, but we are committed to protecting the privacy and wellbeing of the children we design for and feature.

  • No Direct Collection of Data
    We do not knowingly collect, store, or process personal information directly from children under the age of 18. Our website and checkout process are intended for use by parents, guardians, and adult purchasers.
  • Use of Children in Imagery
    Some campaign and product photography may feature children as models. These images are only used with the express, prior written consent of the child’s parent or legal guardian.
  • Restrictions on Reuse
    All such imagery is owned by or licensed to DOOKABAAM and is protected under intellectual property law. No third party may copy, reuse, redistribute, or republish images featuring children without our explicit written permission.
  • Reporting Concerns
    If you believe we may have inadvertently collected personal data from a child, or if you see DOOKABAAM imagery featuring children being misused, please contact us immediately at [Insert Privacy Contact Email]. We will act promptly to resolve the concern.

7. International Data Transfers

If your information is transferred outside of Australia, we will ensure appropriate safeguards are in place to protect your privacy in line with applicable laws.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data.
  • Withdraw consent to marketing communications at any time.
  • Lodge a complaint with your local privacy regulator.

To exercise your rights, contact us at [Insert Privacy Contact Email].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted here, and the “Last updated” date will be revised accordingly. Continued use of our services indicates acceptance of the updated policy.

10. Contact Us

For privacy questions, concerns, or requests, please contact us:
DOOKABAAM Privacy Officer
info@dookabaam.com

45 Lamrock avenue, Bondi Beach, Sydney, NSW, Australia, 2026